You received your goods and they are just not what were are looking for? No worries, we can refund the purchase price or exchange the product for a different size/colour/style. Any refunds and exchanges are subject to the following conditions:

  • items must be returned within 10 working days from date of purchase
  • all items are unworn, unwashed, unused and with the original labels/tags still attached
  • if you choose a refund, the purchase price ( excluding delivery charges) will be refunded, we will refund the purchase price once we have received the returned item and confirmed that it meets the conditions
  • if you exchange a product you will have to pay for all delivery charges, we can not guarantee that the size or style you would like to exchange for is available. If the size or style is not available, you will be given either a store credit or we can refund you the purchase price
  • drop us a line at ursula@chooseyouranimal for all customer service enquiries 

Choose your Animal is not responsible for any lost or stolen packages.

By shopping on you are agreeing to these terms and conditions.